Customer Success Director
22 hours ago
**Key Responsibilities:**
* Develop and implement customer-centric initiatives to maximise retention and satisfaction
* Oversee complaint resolution, ensuring swift and effective resolutions
* Foster a high-performance culture by coaching and developing team members
* Identify opportunities for cross-selling and upselling to increase customer lifetime value
* Monitor and manage KPIs to ensure team and individual success
**Requirements:**
* Proven experience in managing teams in fast-paced environments
* Exceptional leadership, coaching, and interpersonal skills
* Strong analytical and reporting abilities
* Commercial acumen and ability to navigate price-sensitive markets
* Familiarity with Dynamics 365 CRM is highly desirable
**What's in it for you?**
* Competitive salary: £38,000 - £45,000 + bonus scheme
* Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme
* Hybrid working arrangements and access to the office with panoramic views in Birmingham City Centre
* Monthly employee awards and regular incentives
* Opportunities for career progression and professional development
At The Fuel Store, we value diversity and offer equal opportunities to all applicants.
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