Enterprise Customer Success Advocate

1 week ago


Birmingham, Birmingham, United Kingdom John Galt Solutions Full time
Unlock Your Potential as a Strategic Account Manager

We are a dynamic supply chain planning company that leverages AI-powered technology to drive digital transformation and streamline decision-making processes.

We are seeking an experienced Strategic Account Manager to join our team. The ideal candidate will have a proven track record of driving growth, deepening relationships, and increasing customer lifetime value.

You will work closely with our Sales, Customer Success, and Marketing teams to leverage our supply chain planning software, services teams, and partners to help customers optimize their operations.

Key Responsibilities
  • Collaborative Strategy Development: Work closely with internal teams to ensure customers realize the full potential of our supply chain planning software and are aligned with their strategic goals.
  • Account Growth: Identify upsell and cross-sell opportunities to drive recurring revenue and maximize customer value.
  • Needs Assessment: Engage with customers to understand their evolving needs, challenges, and objectives, and recommend tailored solutions that drive long-term success.
  • Customer Relationship Management: Develop and nurture strong relationships with key stakeholders across customer accounts, becoming a trusted advisor on supply chain planning and optimization.
  • Account Health Monitoring: Proactively monitor account health, identifying risks and taking actions to prevent churn while ensuring customer satisfaction and ongoing usage.
  • Performance Reporting: Regularly report on account progress, renewals, expansion opportunities, and overall revenue growth to senior leadership.
  • Renewal and Retention: Collaborate with the Customer Success team to support renewals, reduce churn, and help customers expand their use of the software suite.
Requirements

We are looking for a highly skilled Strategic Account Manager with:

  • A minimum of 3-5 years of experience in Strategic Account Management or a similar role.
  • A strong understanding of maturing supply chain processes and technology.
  • The ability to collaborate with cross-functional teams to achieve customer success and business growth.
  • Excellent communication and presentation skills to engage and influence stakeholders at all levels.
  • An analytical mindset to uncover growth opportunities and improve customer outcomes.
  • A Bachelor's degree in Supply Chain Management, Business, or a related field.
  • Experience working with supply chain planning software or other enterprise-level business solutions.
Benefits

As a Strategic Account Manager at John Galt Solutions, you can expect:

  • A competitive compensation package including salary and performance incentives.
  • Ongoing professional development and growth opportunities.
  • The chance to work with cutting-edge supply chain technology and help customers unlock their full potential.
  • A collaborative and high-performing team that values innovation, teamwork, and customer success.
Estimated Salary: $160,000 - $200,000 per year

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