Proactive Customer Advocate

24 hours ago


Birmingham, Birmingham, United Kingdom CV-Library Full time

We are seeking a Proactive Customer Advocate to join our team at CV-Library. In this role, you will be the first point of contact for our customers, providing timely, helpful, and empathetic support across various channels.

Benefits and Perks
  • A competitive hourly rate of £12-15 based on your location in Birmingham, West Midlands.
  • A hybrid working arrangement that offers flexibility and work-life balance.
  • A comprehensive pension scheme to secure your financial future.
  • Free on-site parking for convenient commutes.
  • A supportive and inclusive workplace culture that promotes growth and well-being.

You will be responsible for handling customer inquiries, providing solutions to their issues, and maintaining accurate records of customer interactions. If you have a positive attitude, excellent communication skills, and a passion for delivering outstanding customer service, we encourage you to apply.

Key Skills and Qualifications:
  1. Excellent communication and interpersonal skills.
  2. A proven ability to provide empathetic and effective customer support.
  3. Strong problem-solving skills and attention to detail.
  4. The capacity to work collaboratively as part of a team.

Estimated Salary: £14.40-17.20 per hour



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