Customer Support Specialist

5 days ago


Birmingham, Birmingham, United Kingdom CV-Library Full time

We are seeking a friendly and proactive Customer Support Advisor to join our team at CV-Library. This role is ideal for those with a positive attitude and a genuine desire to help customers.

Job Overview
  • Weekly pay ranging from £12-15 per hour based on location in Birmingham, West Midlands.
  • A hybrid working arrangement that suits both employees and employers.
  • A pension scheme to support your financial security.
  • Free on-site parking for convenient commuting.
  • A supportive, inclusive, and fun working environment where you can thrive.

As the first point of contact for our customers, you will provide timely, helpful, and empathetic support across various channels. The ideal candidate will have excellent communication skills and a willingness to learn and grow with the company.

Key Responsibilities:
  1. Respond to customer inquiries in a timely and professional manner.
  2. Provide solutions to customer issues and concerns.
  3. Maintain accurate records of customer interactions.
  4. Collaborate with internal teams to resolve complex customer issues.

Salary: Competitive (£12-15 per hour)



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