Customer Support Specialist

6 days ago


Birmingham, Birmingham, United Kingdom HipHopTune Media Full time
About the Role

As a Customer Service Advisor with HipHopTune Media, you will have a pivotal role in our contact centre engaging with customers and helping them find a solution whether that's processing payments, agreeing a payment plan, or helping them resolve a query. You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat, email, and letter correspondence.

We are looking for someone who is skilled and articulate to provide exceptional customer service and support. The ideal candidate will have experience of handling and resolving difficult situations, effective communication and organisational skills, and good understanding and use of Microsoft Office Applications.



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