Digital Customer Experience Strategist

4 weeks ago


Birmingham, Birmingham, United Kingdom Harnham Full time

Digital Customer Journey Consultant - Contract


Midlands - hybrid - 2-3 days in the office


£400-£480 per day outside IR35


We are looking for a driven and detail-oriented professional to help us enhance customer experiences in the digital landscape.


The successful candidate will be responsible for mapping existing digital customer journeys, analysing touchpoints, and developing actionable insights to optimise the overall customer experience.


Key Responsibilities:



  • Conduct in-depth analysis of current digital customer journeys, identifying strengths and weaknesses
  • Map customer pathways to understand how users are landing on our website and navigating through the site
  • Evaluate drop-off points in the customer journey and propose strategies for improvement
  • Identify key touchpoints throughout the customer journey to enhance satisfaction and engagement
  • Develop recommendations to improve conversion rates based on analysis and insights gathered
  • Collaborate with cross-functional teams to implement enhancements and track effectiveness
  • Provide ongoing reporting and insights to stakeholders on customer journey performance

Requirements:



  • Proven experience in digital customer journey mapping and optimisation, preferably within the retail sector
  • Strong analytical skills with the ability to interpret data and translate findings into actionable strategies
  • Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) and customer experience platforms
  • Excellent communication and presentation skills to effectively share insights and recommendations
  • A proactive mindset with a passion for enhancing customer experience and driving conversions

Benefits


£400-£480 per day outside IR35, Midlands, 2-3 days in the office


Please submit your application by sending your CV to Lloyd Dunstall via the Apply link on this page.


Candidate Attributes


We are looking for a candidate with strong analytical skills, excellent communication and presentation skills and a proactive mindset with a passion for enhancing customer experience and driving conversions.


How to Apply


Register your interest by sending your CV to Lloyd Dunstall via the Apply link on this page.


Customer Journey / Digital Customer Journey / Customer Experience / CX / Optimisation



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