Technical Account Manager, ES
3 days ago
About the Role
We are seeking a Technical Account Manager to join our team at AWS EMEA SARL (UK Branch). As a Technical Account Manager, you will work closely with customers to understand their business needs and develop solutions that meet those needs.
Key Responsibilities:
- Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.
- Utilize technical skills to solve difficult support issues and technical challenges.
- Understand operational parameters and troubleshooting process for customer issues and escalations.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
- Improve customer capabilities by running workshops, operations, and architecture reviews.
- Evaluate AWS environments to ensure operational health, reduce costs, and mitigate risks in customer operations plans and product adoption.
- Collaborate with customers across all levels from developers through to C-Suite executives.
BASIC QUALIFICATIONS:
- Experience with operational parameters and troubleshooting for at least three of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
- Experience in technical engineering.
- Bachelor's degree.
Benefits:
- Competitive salary range: £90,000 - £130,000 per year (depending on location and experience).
- Comprehensive benefits package including health insurance, retirement plan, and paid time off.
- Ongoing training and professional development opportunities.
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