Technical Account Manager

2 weeks ago


London, Greater London, United Kingdom Amazon Full time
Technical Consultant for AWS

As a Technical Account Manager at Amazon Web Services, you will be responsible for helping customers achieve the best value from our cloud services. This includes providing technical support, guidance, and strategic direction to customers, as well as working closely with our global engineering and service teams to resolve customer issues.

Key Job Responsibilities:

  • Provide field support to resolve customer inquiries regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and pre-launch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.

About the Team:

The AWS Global Support team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers. We believe that world-class support is critical to customer success. If you are passionate about delivering exceptional customer experiences and have a strong background in IT, we encourage you to apply.

About Amazon:

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.



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