Director of Business Technology Operations

6 days ago

London, Greater London, United Kingdom ISACA Full time
About the Role

As a key member of our team, you will be responsible for leading the Technology Project Management Office & Business Management team. Your primary objective will be to ensure the effective execution of deliverables and business management functions, including reporting, metrics, insights, and Quarterly Business Reviews.

In close collaboration with delivery leads of business segments, ES Business Management, the Head of Business Performance, Heads of Business Management and Business Insights, as well as various internal stakeholders, you will drive continuous improvements across processes and procedures.

Responsibilities
  • You will support the Head of Technology and the ES Technology function in delivering their business agenda and serve as the single point of accountability for Program Management and Business Operations.
  • Provide strategic alignment on multiple aspects of ES Technology organization, including organizational design, DE&I, location strategy, workforce planning, colleague engagement and communications, and other related strategic objectives.
  • Act as a senior technical expert within Business Performance and possess a reputation for thought leadership and introducing new methods to enhance operational performance in the organization related to business processes, technology changes, and data management.
  • Identify strategic opportunities to improve operational effectiveness through close observation of day-to-day activities, taking subsequent action to review and update standard operating procedures (SOP) to meet organizational goals of streamlining and optimizing operational processes.
  • Direct and support user training on operational changes, including changes to systems and processes.
  • Lead Divisional and Corporate level initiatives and activities on behalf of ES.
  • Organize and orchestrate business reviews at the ES level and external to ES.
  • Address issues impacting revenue and margin performance across ES, including resolution of sales and channel processing issues.
  • Analyze and resolve complex, non-routine analytical or business problems in a timely and insightful manner.
  • Work in close collaboration with the ES Business Performance team and the wider MI Technology Business Operations teams, Finance providing robust financial management and transparency & metrics.
  • Be accountable for curating and managing the agenda for the Quarterly / Monthly business reviews and other ES Technology related events.
  • Work in close collaboration with the recruitment and talent acquisition partners, driving the execution of our hiring plans.
Experience/Skills
  • Demonstrate strong analytical skills and the ability to link activities to clear business outcomes.
  • Exhibit strong communication skills, both oral and written, and the ability to communicate at all levels of the organization.
  • Show budgeting and financial tracking experience.
  • Display proven capability in influencing senior-level decisions makers across all functions.
  • Demonstrate experience presenting and working with senior-level executives.
  • Show demonstrated project management experience.

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