Technical Account Manager
3 weeks ago
At Talent Systems, we are seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for working directly with our clients to build and manage their casting campaigns, provide platform support, undertake client training, and answer platform questions.
Key Responsibilities:
- Support global customers' technical needs throughout the lifecycle of the customer
- Participate in pre-sales activities, presenting and demonstrating Cast It products to clients
- Assist with onboarding & training activities utilizing technical product expertise and understanding of client-specific use cases
- Proactively identify risks to customer's workflows and stated business goals, working with internal teams and stakeholders to build and execute risk mitigation plans
- Provide proactive, ongoing product education and access to educational materials
Requirements:
- 5+ years of relevant industry experience in Media & Entertainment
- Experience with casting workflows within Reality TV genres
- Understanding of the production lifecycle (from script to screen)
- Coding experience in HTML, CSS, XML and experience with CMS and/or relevant broad/general understanding of code structure
- Digital production or technical accountant manager experience
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