Tenancy Management and Customer Service Position

5 days ago


Cheadle Hulme, Stockport, United Kingdom Sanctuary Group Full time

As a key member of our team, you will play a vital role in delivering exceptional housing management services to our residents. Based in Cheadle, this position involves managing tenancies, providing top-notch customer service, and collaborating with colleagues to ensure regulatory compliance.

About the Role

You will be responsible for handling tenancy-related tasks, such as sign-ups, void management, and property maintenance issues. Your excellent communication and problem-solving skills will enable you to effectively address resident concerns and provide tailored solutions.

Responsibilities
  • Tenancy Management: Oversee the tenancy lifecycle, ensuring seamless transitions and minimal disruptions.
  • Customer Service: Deliver exceptional customer experiences through proactive issue resolution and timely communication.
  • Regulatory Compliance: Collaborate with colleagues to maintain adherence to critical regulations, such as fire safety and data protection.
What We Offer

In addition to a competitive salary of £32,242 per annum (rising to £33,939 after 12 months), you will enjoy a range of benefits, including:

  • 25 days annual leave (rising to 30 days)
  • Pension scheme with employer contributions
  • Life Assurance
  • Employee Advice Service


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