Customer Experience Improvement Manager
3 weeks ago
We are seeking a skilled Customer Support Manager to drive high service delivery standards and outstanding customer experience at Wienerberger, a leading international provider of building materials and infrastructure solutions.
About the RoleThis critical position involves overseeing the day-to-day operations of the support team, optimising processes, and implementing strategies that improve service quality, efficiency and customer satisfaction.
- Collaborating with the Customer Experience Manager to develop and execute CX roadmap strategies
- Utilising customer feedback, data and insights to identify opportunities for improving customer satisfaction and loyalty
- Driving initiatives that reduce response times, improve service consistency, and enhance customer experience
8+ years of experience in customer support, with at least 3-5 years in a management role overseeing a team, is required. A proven track record of improving customer experience and operational efficiency in high-volume support environments is essential.
A strong leadership and team-building skillset, with the ability to foster a positive and inclusive team environment, is also crucial. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels, are necessary.
Benefits- Annual bonus up to 6%
- Professional growth, training, and opportunities to hone your skills and knowledge
- Ability to purchase additional holidays
- Company Pension
- SIP – ability to become a shareholder via our Share Scheme
- Life Assurance
- Flexible benefits offering (including health, wellbeing and money saving opportunities)
The estimated salary for this role is £58,000 - £68,000 per annum, depending on experience.
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