Senior Customer Experience Manager

5 days ago


Cheadle Hulme, Stockport, United Kingdom Wienerberger Full time
About Wienerberger

Wienerberger is a leading international provider of building materials and infrastructure solutions. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living. With a focus on continuous improvement and innovation, we are committed to shaping the future of construction.

In this role as a Senior Customer Experience Manager, you will have the opportunity to work with our cross-functional teams to build a seamless support experience that aligns with our company's goals and customer expectations. You will be responsible for:

  • Designing and rolling out the CX roadmap strategy to deliver a seamless, personalised and proactive customer journey
  • Utilising customer feedback, data and insights to identify opportunities for improving customer satisfaction and loyalty

As a member of our team, you will have access to professional growth, training, and opportunities to hone your skills and knowledge. We offer a competitive salary and benefits package, including annual bonus up to 6%, life assurance, flexible benefits offering, and the ability to purchase additional holidays. Estimated salary: £45,000 - £60,000 per annum.



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