Customer Experience Coordinator
1 week ago
This is an exciting opportunity to join our Collections team as a Financial Support Advisor. In this role, you will be responsible for engaging with customers who are experiencing financial difficulties or vulnerabilities, providing them with expert guidance and support to help them navigate challenging situations.
Key Responsibilities:- To provide exceptional customer service by responding to inbound and outbound calls, emails, and other communication channels in a timely and effective manner.
- To understand the root cause of a customer's financial situation and work closely with them to develop a plan that meets their needs.
- To identify and attempt to resolve potential customer complaints, ensuring that all interactions are conducted with empathy and professionalism.
To succeed in this role, you will need to possess:
- Exceptional customer service skills, with a commitment to minimising customer effort.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
We offer a competitive salary of £25,000 - £35,000 per annum, depending on experience, plus a range of benefits including 26 days holiday, buy and sell holidays, discretionary annual bonus, life assurance, critical illness cover, health cash plan, private medical insurance, free access to company holiday homes, travel season ticket loans, ride to work scheme, and local gym access.
-
Customer Experience Manager
19 hours ago
Cheadle Hulme, Stockport, United Kingdom Wienerberger Full timeCustomer Support ExcellenceWe are seeking an experienced and strategic Senior Customer Support Manager to lead our support team at Wienerberger, a leading international provider of building materials and infrastructure solutions. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.You will be responsible...
-
Customer Experience Director
21 hours ago
Cheadle Hulme, Stockport, United Kingdom NEOM Wellbeing Full timeCustomer Experience Lead at NEOM WellbeingWe're seeking a seasoned retail professional to lead our customer experience efforts and drive business growth. As a key member of our team, you'll be responsible for delivering exceptional customer experiences across multiple channels.You'll work closely with cross-functional teams to develop and execute local...
-
Customer Experience Professional
1 month ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeJob Summary:As a key member of our Operations Collection Team at Together, you will play a vital role in providing high-quality support to our customers. This is a customer-facing telephony team, comprising Collections, Recoveries, and Customer Support. Your primary objective will be to deliver exceptional customer service, understanding customer...
-
Customer Experience Strategist
1 week ago
Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeAbout the RoleOverview: We're Together - a leading property finance expert with an entrepreneurial spirit. Based in South Manchester, we've been established since 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.We pride ourselves...
-
Customer Service Coordinator
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Thales Full timeAt Thales, we are seeking a skilled Customer Service Coordinator to join our team in Cheadle, UK. This role offers a competitive salary of £32,000 per annum, plus benefits.Company OverviewThales is a global leader in the aerospace, transportation, defence, security, and space industries. Our company culture values innovation, collaboration, and excellence...
-
Customer Experience Specialist
6 days ago
Cheadle Hulme, Stockport, United Kingdom Lounge Full timeThis is an exciting opportunity to join Lounge's Front of House team as a Customer Experience Specialist. You'll be responsible for delivering exceptional service, working closely with management and the team to ensure every customer leaves happy. If you're driven, passionate about hospitality, and have good communication skills, we'd love to hear from...
-
Sales and Customer Experience Expert
3 weeks ago
Cheadle Hulme, Stockport, United Kingdom Skin + Me Full timeAbout YouWe are looking for individuals with a strong interest and enthusiasm for skincare, who stay up-to-date on the latest industry trends and have a desire to drive their own development and learning.You should have a proven ability to provide exceptional customer service, excellent communication and interpersonal skills, and a collaborative nature that...
-
Customer Journey Coordinator
3 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeJob DescriptionWe're seeking a highly skilled Operational Support Administrator to join our team in Cheadle, South Manchester. As a key member of our team, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion. Your main objective will be to ensure that the customer...
-
Logistics Coordinator
5 days ago
Cheadle Hulme, Stockport, United Kingdom WR Logistics Full timeJob Title: Air and Road Freight ClerkWe are seeking a highly experienced Air and Road Freight Clerk to join our team in Manchester, UK. As an Air and Road Freight Clerk, you will be responsible for coordinating air and road freight shipments, ensuring timely delivery and excellent customer service.About the Role:Cooking and managing air and road freight...
-
Customer Experience Specialist
1 month ago
Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeWe are Together Financial Services Limited, a market leading property finance expert with an entrepreneurial spirit based in the UK. Our team of over 750 colleagues is passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.We pride ourselves on our common-sense approach to property finance, and...
-
Time Critical Logistics Coordinator
1 week ago
Cheadle Hulme, Stockport, United Kingdom WR Logistics Full time**Job Description:**We are looking for a Time Critical Logistics Coordinator to join our team in Manchester. As a key member of our operations team, you will be responsible for coordinating time-critical shipments and providing exceptional customer service.Key Responsibilities:Coordinate with clients and internal teams to ensure timely and efficient delivery...
-
Development Project Coordinator
3 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeJob DescriptionThe Development Project Coordinator will play a crucial role in managing a portfolio of property development projects.This involves regular site visits, consistent communication with contractors, and developing strong relationships with internal stakeholders.You will also act as a high-level point of contact for customers with issues or...
-
Repairs Operations Coordinator
3 weeks ago
Cheadle Hulme, Stockport, United Kingdom Hamilton Woods Full timeJob SummaryWe are seeking a skilled Repairs Operations Coordinator to join our team at Hamilton Woods Associates. As a key member of our operations team, you will be responsible for liaising with customers and engineers to schedule repairs work.About the RoleThe ideal candidate will have experience within repairs planning within social housing and possess...
-
Facilities Coordinator
20 hours ago
Cheadle Hulme, Stockport, United Kingdom Trafford College Full timeJob DescriptionWe are looking for an experienced and skilled Facilities Coordinator to join our team at Trafford College. The successful candidate will be responsible for ensuring the smooth operation of our estates across five campuses.The ideal candidate will have excellent customer service skills and be able to work effectively in a team environment. They...
-
International Trade Coordination Specialist
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Thales Full timeCompany Overview:Thales is a leading technology company that designs innovative solutions for aerospace, transportation, defense, security, and space. With a presence in 68 countries, Thales employs over 80,000 employees worldwide.About the Role:We are seeking an experienced International Trade Coordination Specialist to join our team in Cheadle, UK. This...
-
Prestige Beauty Team Coordinator
2 weeks ago
Cheadle Hulme, Stockport, United Kingdom The Estée Lauder Companies Inc. Full timeJob Description:As a Prestige Beauty Team Coordinator, you will play a key role in leading and developing a team of Sales Advisors to achieve sales, customer service, and operational targets. This is an exciting opportunity to join a dynamic and supportive team and contribute to the success of The Estée Lauder Companies Inc.Responsibilities:* Lead and...
-
Programme Coordinator Specialist
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Human Appeal Full timeProgramme Coordinator SpecialistHuman Appeal, a faith-based charity dedicated to abolishing poverty, is seeking an experienced Programme Coordinator Specialist to join our team based in the UK. The ideal candidate will have strong organisational skills and excellent communication abilities to support the Global Communications department.Key...
-
Care Coordinator
3 weeks ago
Cheadle Hulme, Stockport, United Kingdom Priory Full timeJob Title: Care CoordinatorWe are seeking a skilled Care Coordinator to join our team at Priory. As a key member of our multidisciplinary team, you will play a crucial role in providing high-quality care to patients and promoting their recovery goals.About the Role:The successful candidate will be responsible for acting as a key worker, responding to patient...
-
College Operations Coordinator
15 hours ago
Cheadle Hulme, Stockport, United Kingdom Loreto College Full timeJob Description:We are looking for a College Operations Coordinator to join our Administrative Department. The successful candidate will be responsible for coordinating the day-to-day operations of the college and delivering an efficient and effective service to our staff and students.Responsibilities:Coordinate the day-to-day operations of the...
-
Store Experience Manager
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Jo Malone London Full timeJob DescriptionWe are seeking a dynamic and inspirational Boutique Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets. The successful candidate will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting,...