Customer Experience Coordinator

1 week ago


Cheadle Hulme, Stockport, United Kingdom Together Full time
About the Role

This is an exciting opportunity to join our Collections team as a Financial Support Advisor. In this role, you will be responsible for engaging with customers who are experiencing financial difficulties or vulnerabilities, providing them with expert guidance and support to help them navigate challenging situations.

Key Responsibilities:
  • To provide exceptional customer service by responding to inbound and outbound calls, emails, and other communication channels in a timely and effective manner.
  • To understand the root cause of a customer's financial situation and work closely with them to develop a plan that meets their needs.
  • To identify and attempt to resolve potential customer complaints, ensuring that all interactions are conducted with empathy and professionalism.
Requirements

To succeed in this role, you will need to possess:

  • Exceptional customer service skills, with a commitment to minimising customer effort.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
What We Offer

We offer a competitive salary of £25,000 - £35,000 per annum, depending on experience, plus a range of benefits including 26 days holiday, buy and sell holidays, discretionary annual bonus, life assurance, critical illness cover, health cash plan, private medical insurance, free access to company holiday homes, travel season ticket loans, ride to work scheme, and local gym access.



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