Customer Journey Coordinator

3 weeks ago


Cheadle Hulme, Stockport, United Kingdom Together Full time
Job Description
We're seeking a highly skilled Operational Support Administrator to join our team in Cheadle, South Manchester. As a key member of our team, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion. Your main objective will be to ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.

Key Responsibilities
  • Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy.
  • Prepare case files for Case Managers to enable timely and appropriate underwriting decisions.
  • Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary.
  • Review and check all documentation on cases pre-funding in order to mitigate risk and minimise potential financial losses.
  • Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process.
  • Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers.

Benefits and Salary
A competitive salary of £32,000 - £38,000 per annum, depending on experience, plus a range of benefits including:
  • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
  • Buy & sell holidays.
  • Discretionary annual bonus.
  • Matched pension contribution.
  • Life assurance.
  • Critical illness cover.
  • Health cash plan.
  • Private medical insurance.
  • Free access to company holiday homes.
  • Travel season ticket loans.
  • Ride to work scheme.
  • Free local gym access.
  • Local bar / restaurant discounts.


  • Cheadle Hulme, Stockport, United Kingdom Wienerberger Full time

    Customer Support ExcellenceWe are seeking an experienced and strategic Senior Customer Support Manager to lead our support team at Wienerberger, a leading international provider of building materials and infrastructure solutions. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.You will be responsible...


  • Cheadle Hulme, Stockport, United Kingdom WR Logistics Full time

    Job Title: Air and Road Freight ClerkWe are seeking a highly experienced Air and Road Freight Clerk to join our team in Manchester, UK. As an Air and Road Freight Clerk, you will be responsible for coordinating air and road freight shipments, ensuring timely delivery and excellent customer service.About the Role:Cooking and managing air and road freight...


  • Cheadle Hulme, Stockport, United Kingdom Wienerberger Full time

    Customer Support Excellence OpportunityWe are seeking an experienced and strategic Senior Customer Support Manager to lead our support team at Wienerberger, a leading international provider of building materials and infrastructure solutions. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.You will be...


  • Cheadle Hulme, Stockport, United Kingdom Wienerberger Full time

    We are looking for a highly experienced Customer Support Lead to join our team at Wienerberger, a leading international provider of building materials and infrastructure solutions.Job DescriptionThis role involves leading a team of customer support advisors, promoting a culture of accountability, continuous learning, and professional growth. The ideal...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job DescriptionThe Development Project Coordinator will play a crucial role in managing a portfolio of property development projects.This involves regular site visits, consistent communication with contractors, and developing strong relationships with internal stakeholders.You will also act as a high-level point of contact for customers with issues or...


  • Cheadle Hulme, Stockport, United Kingdom Wienerberger Full time

    We are seeking a skilled Building Materials Coordinator to join our team at Wienerberger. As a key member of our operations, you will play a crucial role in managing the distribution of building materials to customers and internal teams.The ideal candidate will have prior experience in logistics, sales support, or customer service, with a strong...


  • Cheadle Hulme, Stockport, United Kingdom Trafford College Full time

    Job DescriptionWe are looking for an experienced and skilled Facilities Coordinator to join our team at Trafford College. The successful candidate will be responsible for ensuring the smooth operation of our estates across five campuses.The ideal candidate will have excellent customer service skills and be able to work effectively in a team environment. They...


  • Cheadle Hulme, Stockport, United Kingdom WR Logistics Full time

    **Job Description:**We are looking for a Time Critical Logistics Coordinator to join our team in Manchester. As a key member of our operations team, you will be responsible for coordinating time-critical shipments and providing exceptional customer service.Key Responsibilities:Coordinate with clients and internal teams to ensure timely and efficient delivery...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleThis is an exciting opportunity to join our Collections team as a Financial Support Advisor. In this role, you will be responsible for engaging with customers who are experiencing financial difficulties or vulnerabilities, providing them with expert guidance and support to help them navigate challenging situations.Key Responsibilities:To...


  • Cheadle Hulme, Stockport, United Kingdom Hamilton Woods Full time

    Job SummaryWe are seeking a skilled Repairs Operations Coordinator to join our team at Hamilton Woods Associates. As a key member of our operations team, you will be responsible for liaising with customers and engineers to schedule repairs work.About the RoleThe ideal candidate will have experience within repairs planning within social housing and possess...


  • Cheadle Hulme, Stockport, United Kingdom Sanctuary Group Full time

    About the RoleThis Tenancy Services Coordinator position is based in Cheadle and offers an exciting opportunity to join our Housing team.The successful candidate will be responsible for tenancy management of a patch of social housing and homeownership properties within the local area.Key Responsibilities:Delivering high-quality housing management services...


  • Cheadle Hulme, Stockport, United Kingdom The Estée Lauder Companies Inc. Full time

    Job Description:As a Prestige Beauty Team Coordinator, you will play a key role in leading and developing a team of Sales Advisors to achieve sales, customer service, and operational targets. This is an exciting opportunity to join a dynamic and supportive team and contribute to the success of The Estée Lauder Companies Inc.Responsibilities:* Lead and...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Loan Processing CoordinatorAbout the RoleWe are looking for an efficient and meticulous individual to join our team as a Loan Processing Coordinator.In this role, you will be responsible for managing corporate loan applications from start to finish.You will collaborate with Corporate Sales Managers to gather necessary documents and resolve any...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleWe are seeking a skilled Colleague Vetting Coordinator to join our team at Together. In this role, you will be responsible for ensuring the effective onboarding of new starters and maintaining accurate records.Your key responsibilities will include:Processing and verifying background check information using our vetting partner...


  • Cheadle Hulme, Stockport, United Kingdom Sanctuary Group Full time

    Sanctuary Group is a renowned social landlord, dedicated to providing excellent housing services to thousands of residents across England. Our mission is to give our customers good quality, affordable homes in thriving communities, where they can live safely and happily. As an Accommodation and Property Officer, you will play a vital role in achieving this...


  • Cheadle Hulme, Stockport, United Kingdom Redefined Ltd Full time

    This role requires a strong understanding of risk management principles across the credit lifecycle, including credit analysis and policies.Experience of implementing, scoring and advanced data and analytical techniques throughout the customer journey is essential.


  • Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full time

    We are a leading provider of property finance solutions, dedicated to helping individuals and businesses achieve their goals. Our team is passionate about delivering exceptional customer experiences and finding tailored solutions that meet the unique needs of each client.Our goal is to empower our customers with the financial tools they need to succeed,...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Key ResponsibilitiesDeal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts.Listen and question to understand the root cause of a customer's financial situation and work with the customer to find a resolution.Resolve customer enquiries to completion, aiming for first...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job DescriptionAs a Head of Risk Management and Compliance, you will be responsible for managing and developing high-performance teams, implementing scoring and advanced data and analytical techniques throughout the customer journey, and ensuring that all material credit risks have been identified and mitigation actions have been defined and progressed. You...


  • Cheadle Hulme, Stockport, United Kingdom WR Logistics Full time

    Air Freight and Road Freight Coordination PositionWe are looking for a skilled Air and Road Freight Clerk to join our team in Manchester, UK. As a key member of our team, you will play a critical role in coordinating air and road freight shipments, ensuring timely delivery and excellent customer service.Key Tasks:Carefully managing and coordinating air and...