Customer Journey Coordinator
3 weeks ago
We're seeking a highly skilled Operational Support Administrator to join our team in Cheadle, South Manchester. As a key member of our team, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion. Your main objective will be to ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.
Key Responsibilities
- Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy.
- Prepare case files for Case Managers to enable timely and appropriate underwriting decisions.
- Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary.
- Review and check all documentation on cases pre-funding in order to mitigate risk and minimise potential financial losses.
- Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process.
- Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers.
Benefits and Salary
A competitive salary of £32,000 - £38,000 per annum, depending on experience, plus a range of benefits including:
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
- Buy & sell holidays.
- Discretionary annual bonus.
- Matched pension contribution.
- Life assurance.
- Critical illness cover.
- Health cash plan.
- Private medical insurance.
- Free access to company holiday homes.
- Travel season ticket loans.
- Ride to work scheme.
- Free local gym access.
- Local bar / restaurant discounts.
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