Customer Support Team Leader
3 days ago
We are seeking a seasoned Senior Customer Support Manager to oversee the day-to-day operations of our support team at Wienerberger, a leading international provider of building materials and infrastructure solutions.
About the RoleThis critical position involves optimising processes, implementing strategies that improve service quality, efficiency and customer satisfaction, and collaborating cross-functionally with Sales, Logistics, Supply Chain and Operations.
- Developing and executing CX roadmap strategies to deliver seamless, personalised and proactive customer journeys
- Utilising customer feedback, data and insights to identify opportunities for improving customer satisfaction and loyalty
- Driving initiatives that reduce response times, improve service consistency, and enhance customer experience
- Spearheading key projects to enhance back-office processes and increase efficiency across all customer touchpoints
8+ years of experience in customer support, with at least 3-5 years in a management role overseeing a team, is required. A proven track record of improving customer experience and operational efficiency in high-volume support environments is essential.
A strong leadership and team-building skillset, with the ability to foster a positive and inclusive team environment, is also crucial. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels, are necessary.
Benefits- Annual bonus up to 6%
- Professional growth, training, and opportunities to hone your skills and knowledge
- Ability to purchase additional holidays
- Company Pension
- SIP – ability to become a shareholder via our Share Scheme
- Life Assurance
- Flexible benefits offering (including health, wellbeing and money saving opportunities)
The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience.
-
Management Team Leader
1 month ago
Cheadle Hulme, Stockport, United Kingdom JAM Recruitment Full timeAbout JAM RecruitmentWe are seeking an experienced and ambitious individual to join our team as a Management Team Leader. As part of our established new business contract team, you will play a crucial role in driving permanent growth in the UK engineering market.The successful candidate will lead from the front, developing innovative recruitment solutions...
-
Secretariat Team Leader
5 days ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeWe are seeking an experienced Secretariat Team Leader to join our team in Cheadle, Manchester. This is a fixed-term maternity cover contract opportunity that offers a competitive salary of £48,000 - £55,000 per annum, depending on experience.Key Responsibilities:In this challenging and rewarding role, you will be responsible for managing a team of...
-
Care Team Leader
1 week ago
Cheadle Hulme, Stockport, United Kingdom Care UK Full timeJob DescriptionEstimated Salary: £20,000 - £28,000 per annum.About the RoleWe are seeking a skilled and compassionate Care Team Leader to join our team at Care UK. As a key member of our care delivery team, you will be responsible for leading and supervising your shift, ensuring that residents receive the highest quality care.In this role, you will work...
-
HR Team Leader
1 week ago
Cheadle Hulme, Stockport, United Kingdom JOBWISE Full timeAre you a motivated and experienced professional looking for a new challenge in the field of human resources?About JOBWISEAt JOBWISE, we are dedicated to providing critical healthcare services to our local community. Our team is passionate about delivering exceptional care and making a positive impact on people's lives.We are seeking an experienced HR...
-
Customer Support Specialist
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeRole OverviewWe are seeking an exceptional Customer Support Specialist to join our Operations Collection Team, focusing on regulated and unregulated customers. As a key member of our team, you will work closely with customers to understand their financial situations and provide tailored support to help them achieve sustainable solutions.This is an excellent...
-
Customer Support Specialist
3 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeJob OverviewWe're seeking a highly skilled Customer Support Specialist to join our Operations Collection Team at Together. As a key member of our team, you will be responsible for providing exceptional customer service via telephone calls, resolving financial difficulties, and offering sustainable support.Key Responsibilities:Deal with inbound and outbound...
-
MRI Department Leader
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Circle Health Group Ltd Full timeJob Title: MRI Department LeaderWe are seeking an experienced leader to manage our MRI department, ensuring high-quality diagnostic imaging services are delivered to meet the needs of our customers.
-
Occupational Therapy Team Leader
1 week ago
Cheadle Hulme, Stockport, United Kingdom The Priory Full timeJob Title: Occupational Therapy Team LeaderLocation: To be determined based on the job requirements and salary considerations.About The RoleThis senior occupational therapy position requires experience in managing a team of junior staff members, developing close working relationships with clinical colleagues, and contributing to business growth by promoting...
-
Customer Experience Strategist
2 weeks ago
Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeAbout the RoleOverview: We're Together - a leading property finance expert with an entrepreneurial spirit. Based in South Manchester, we've been established since 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.We pride ourselves...
-
Customer Support Operations Manager
3 days ago
Cheadle Hulme, Stockport, United Kingdom Wienerberger Full timeCompany Overview:Wienerberger is a leading international provider of building materials and infrastructure solutions, improving the quality of life and shaping the future of construction.About the Role:We are seeking an experienced Senior Customer Support Manager to lead our support team in Cheadle, Cheshire. As a critical member of our operations team, you...
-
Customer Service Support Specialist
4 weeks ago
Cheadle Hulme, Stockport, United Kingdom Together Full timeJob OverviewWe are seeking a skilled Collections Representative to join our team at Together. As a key member of our customer service team, you will play a vital role in delivering exceptional support to customers experiencing financial difficulties.
-
Medical Team Leader
5 days ago
Cheadle Hulme, Stockport, United Kingdom Circle Health Group Ltd Full timeClinical Director Position at Circle Health Group LtdCircle Health Group Ltd is seeking a seasoned Clinical Director to lead our Cardiology team. This role presents an exciting opportunity for a skilled Senior Clinician to take charge of delivering high-quality diagnostic imaging services in the Catheter Lab and Cardiology department.This full-time position...
-
Customer Service Professional
5 days ago
Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeJoin our team at Together Financial Services Limited, where we pride ourselves on being a market leader in mortgage and secured loan products for individuals and businesses. As a Customer Service Advisor - Collections, you will form a vital part of our customer-facing team, dedicated to resolving complex customer issues and delivering exceptional...
-
Support Services Lead
1 week ago
Cheadle Hulme, Stockport, United Kingdom Wienerberger Full timeSupport Team LeadershipWe are looking for a talented Senior Customer Support Manager to join our Wienerberger team. As a leader in the building materials and infrastructure solutions industry, we strive to improve the quality of life and shape the future of construction.The successful candidate will be responsible for managing a team of customer support...
-
Business Partner Leader
23 hours ago
Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeAbout UsAt Together Financial Services Limited, we're dedicated to empowering individuals and businesses to achieve their property aspirations through innovative financial solutions.Since our inception in 1974, we've grown to become a leading property finance expert with a team of over 750 passionate professionals.We pride ourselves on our ability to...
-
Care Team Leader
5 days ago
Cheadle Hulme, Stockport, United Kingdom Care UK Full timeAre you looking for a rewarding career in care with opportunities for development and unparalleled flexibility? At Care UK, we offer a fulfilling role as a Care Team Leader.The RoleLead your shift with confidence and supervision skillsCreate and deliver tailored care plans in collaboration with families, healthcare professionals, and stakeholdersAdminister...
-
Commercial Team Leader
2 weeks ago
Cheadle Hulme, Stockport, United Kingdom Charlotte Tilbury Full timeAbout the RoleWe are seeking a highly skilled Assistant Business Manager to join our team at Charlotte Tilbury in Cheadle.The ideal candidate will have excellent communication skills, a strong commercial acumen, and experience in managing retail teams.The salary for this role is estimated to be around £26,000-£31,000 per annum, depending on experience.Key...
-
Medical Team Leader
3 days ago
Cheadle Hulme, Stockport, United Kingdom Circle Health Group Ltd Full timeClinical Director Job Summary:The Alexandra Hospital, part of Circle Health Group Ltd, is seeking an experienced Medical Professional to lead our Cardiology team. This is a rare and exciting opportunity for a Senior Clinician to provide effective leadership and promote high-quality diagnostic imaging services.This Full-time role involves covering a flexible...
-
Operational Director for Customer Excellence
3 weeks ago
Cheadle Hulme, Stockport, United Kingdom BRAMAH HR LTD Full timeJob Title: Operational Director for Customer ExcellenceAbout the Role:We are seeking an exceptional Operational Director to lead our customer experience team and drive operational excellence. As a collaborative leader, you will work closely with the leadership team to oversee the venue's success and inspire a high-performing team.Key Responsibilities:Foster...
-
Risk Management Leader
1 week ago
Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeWe are seeking a Risk Management Leader to head up our credit risk function. As a key member of our leadership team, you will be responsible for developing and implementing effective credit risk strategies.Your focus will be on maintaining a robust credit risk framework that supports our lending activities. This will involve working closely with our...