Customer Support Team Leader

3 days ago


Cheadle Hulme, Stockport, United Kingdom Wienerberger Full time

We are seeking a seasoned Senior Customer Support Manager to oversee the day-to-day operations of our support team at Wienerberger, a leading international provider of building materials and infrastructure solutions.

About the Role

This critical position involves optimising processes, implementing strategies that improve service quality, efficiency and customer satisfaction, and collaborating cross-functionally with Sales, Logistics, Supply Chain and Operations.

  • Developing and executing CX roadmap strategies to deliver seamless, personalised and proactive customer journeys
  • Utilising customer feedback, data and insights to identify opportunities for improving customer satisfaction and loyalty
  • Driving initiatives that reduce response times, improve service consistency, and enhance customer experience
  • Spearheading key projects to enhance back-office processes and increase efficiency across all customer touchpoints
Required Skills and Qualifications

8+ years of experience in customer support, with at least 3-5 years in a management role overseeing a team, is required. A proven track record of improving customer experience and operational efficiency in high-volume support environments is essential.

A strong leadership and team-building skillset, with the ability to foster a positive and inclusive team environment, is also crucial. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels, are necessary.

Benefits
  • Annual bonus up to 6%
  • Professional growth, training, and opportunities to hone your skills and knowledge
  • Ability to purchase additional holidays
  • Company Pension
  • SIP – ability to become a shareholder via our Share Scheme
  • Life Assurance
  • Flexible benefits offering (including health, wellbeing and money saving opportunities)

The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience.



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