Customer Support Specialist
2 weeks ago
Job Overview
We're seeking a highly skilled Customer Support Specialist to join our Operations Collection Team at Together. As a key member of our team, you will be responsible for providing exceptional customer service via telephone calls, resolving financial difficulties, and offering sustainable support.
Key Responsibilities:
- Deal with inbound and outbound telephone calls to early and/or late stage arrears on regulated and unregulated accounts
- Understand the root cause of a customer's financial situation and work with them to find a suitable solution
- Resolve customer enquiries to completion, aiming for first contact resolution where possible
- Identify and attempt to resolve customer complaints and escalate where necessary
- Support vulnerable customers and signpost to relevant organisations for further assistance
Requirements:
- Exceptional customer service and communication skills
- An empathetic approach to customers through active listening and effective questioning
- A keen sense of business objectives
- A team player who works collaboratively and flexibly within their own team and the wider operation
What We Offer:
- A competitive salary of £28,000 - £32,000 per annum
- 26 days holiday, increasing with service to 30 days
- Discretionary annual bonus
- Life assurance
- Private medical insurance
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