Customer Support Specialist

2 weeks ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

Job Overview

We're seeking a highly skilled Customer Support Specialist to join our Operations Collection Team at Together. As a key member of our team, you will be responsible for providing exceptional customer service via telephone calls, resolving financial difficulties, and offering sustainable support.

Key Responsibilities:

  • Deal with inbound and outbound telephone calls to early and/or late stage arrears on regulated and unregulated accounts
  • Understand the root cause of a customer's financial situation and work with them to find a suitable solution
  • Resolve customer enquiries to completion, aiming for first contact resolution where possible
  • Identify and attempt to resolve customer complaints and escalate where necessary
  • Support vulnerable customers and signpost to relevant organisations for further assistance

Requirements:

  • Exceptional customer service and communication skills
  • An empathetic approach to customers through active listening and effective questioning
  • A keen sense of business objectives
  • A team player who works collaboratively and flexibly within their own team and the wider operation

What We Offer:

  • A competitive salary of £28,000 - £32,000 per annum
  • 26 days holiday, increasing with service to 30 days
  • Discretionary annual bonus
  • Life assurance
  • Private medical insurance


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