IT Support Specialist
7 days ago
The IT Support Analyst will play a pivotal role in analysing and resolving IT issues for colleagues at Stafford Fulfilment Centre.
This position combines various aspects of IT support, including providing first-line advice, delivering hardware and software provisioning requests, and offering onsite technical assistance.
As part of a shift rota, this role attracts an additional shift premium in addition to base salary.
Rota: 4 days on - 4 days off, 4 days on - 4 days off, 4 nights on - 4 nights off, 4 nights on - 4 nights off on rotation
Key Responsibilities- Deliver end-to-end incident resolution.
- Capture, detail, and accurately triage incidents.
- Work within assigned Service Levels to ensure timely resolutions.
- Identify and route incidents to appropriate teams for swift resolution.
- Provide onsite support services 24/7.
- Develop, implement, and review IT Incident processes to ensure they meet business needs.
- Collaborate with suppliers/support teams to manage incident resolution processes.
- Maintain accurate inventory levels in conjunction with Request analysts.
- Configure hardware and software according to colleague requirements.
- Previous experience in IT Service Desk or Request fulfilment is advantageous.
- Strong customer service skills.
- Professional telephone manner.
- Exceptional attention to detail.
- Proven organisational abilities.
- Able to prioritise workload and manage expectations.
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