Collections Customer Service Specialist
1 week ago
We are seeking a skilled Financial Support Advisor to join our Collections team at Together, a specialist lender based in South Manchester. As a Financial Support Advisor, you will play a vital role in providing high-quality support to customers who are experiencing financial difficulties or vulnerabilities.
Job DescriptionYour primary responsibility will be to engage with customers through inbound and outbound telephone calls, listening to their concerns and working collaboratively to find sustainable solutions. You will also identify and attempt to resolve potential customer complaints, ensuring that all interactions are conducted with empathy and professionalism.
Key Responsibilities:- To provide exceptional customer service by responding to inbound and outbound calls, emails, and other communication channels in a timely and effective manner.
- To understand the root cause of a customer's financial situation and work closely with them to develop a plan that meets their needs.
- To identify and attempt to resolve potential customer complaints, ensuring that all interactions are conducted with empathy and professionalism.
To succeed in this role, you will need to possess:
- Exceptional customer service skills, with a commitment to minimising customer effort.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
We offer a competitive salary of £25,000 - £35,000 per annum, depending on experience, plus a range of benefits including 26 days holiday, buy and sell holidays, discretionary annual bonus, life assurance, critical illness cover, health cash plan, private medical insurance, free access to company holiday homes, travel season ticket loans, ride to work scheme, and local gym access.
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