Telecoms Collection Team Member
1 week ago
Team Member Profile
We're looking for a dedicated and compassionate Telecoms Collection Team Member to join our dynamic team at Together. As a key member of our team, you will be responsible for providing high-quality support to customers, resolving financial difficulties, and working collaboratively with colleagues to achieve business objectives.
Main Responsibilities:
- Handle inbound and outbound telephone calls to resolve customer queries and concerns
- Work closely with colleagues to identify and resolve complex customer issues
- Provide tailored support to customers to meet their individual needs
- Contribute to team discussions to improve processes and services
- Meet performance targets and KPIs
Key Skills and Qualifications:
- Excellent communication and interpersonal skills
- Able to work under pressure and meet deadlines
- Knowledge of customer service principles and practices
- Proficient in using technology to enhance customer experiences
- Degree in Business, Finance, or related field (desirable)
What We Offer:
- A competitive salary of £27,500 - £31,500 per annum
- 25 days holiday, increasing with service to 30 days
- Discretionary annual bonus
- Life assurance
- Private medical insurance
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