Financial Assistance Advisor
2 weeks ago
About the Role
Taking pride in delivering high-quality support to customers, we are seeking an experienced Financial Assistance Advisor to join our Telecoms Collection Team. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and a passion for finding solutions.
Main Duties:
- Engage with customers to understand their financial situations and provide tailored support
- Work closely with colleagues to resolve customer issues and meet business objectives
- Develop and maintain relationships with customers to ensure long-term support
- Contribute to team discussions to improve processes and services
- Meet performance targets and KPIs
Essential Qualifications:
- Degree in Business, Finance, or related field (desirable)
- Excellent communication and interpersonal skills
- Able to work under pressure and meet deadlines
- Knowledge of customer service principles and practices
- Proficient in using technology to enhance customer experiences
Benefits Package:
- A competitive salary of £29,500 - £33,500 per annum
- Generous holiday allowance
- Opportunities for career growth and professional development
- Comprehensive training and support
- Recognition and rewards for outstanding performance
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