Financial Assistance Advisor

2 weeks ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

About the Role

Taking pride in delivering high-quality support to customers, we are seeking an experienced Financial Assistance Advisor to join our Telecoms Collection Team. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and a passion for finding solutions.

Main Duties:

  1. Engage with customers to understand their financial situations and provide tailored support
  2. Work closely with colleagues to resolve customer issues and meet business objectives
  3. Develop and maintain relationships with customers to ensure long-term support
  4. Contribute to team discussions to improve processes and services
  5. Meet performance targets and KPIs

Essential Qualifications:

  • Degree in Business, Finance, or related field (desirable)
  • Excellent communication and interpersonal skills
  • Able to work under pressure and meet deadlines
  • Knowledge of customer service principles and practices
  • Proficient in using technology to enhance customer experiences

Benefits Package:

  • A competitive salary of £29,500 - £33,500 per annum
  • Generous holiday allowance
  • Opportunities for career growth and professional development
  • Comprehensive training and support
  • Recognition and rewards for outstanding performance


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