Collections and Support Specialist

2 weeks ago


Cheadle Hulme, Stockport, United Kingdom Together Full time
About the Role

This Customer Experience Executive position involves working as part of our Operations Collection Team. As a key member of this team, you will provide exceptional customer service and resolve issues efficiently.

Key Responsibilities
  • Deal with inbound calls from customers regarding early and/or late-stage arrears on regulated and unregulated accounts.
  • Apply effective listening and questioning skills to identify the root cause of a customer's financial situation and find suitable solutions.
  • Identify and resolve customer complaints in a timely and professional manner.
Requirements

To excel in this role, you must possess excellent communication and interpersonal skills, as well as experience in a call center environment. Additionally, you should be able to work collaboratively and adapt to changing situations.

Salary Information

The estimated salary for this position is £25,000 - £35,000 per annum, depending on location and qualifications.



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