Applications & Field Service Specialist
3 days ago
Agilent is a leading provider of instruments, services, consumables, applications, and expertise to laboratories worldwide. We enable our customers to gain the answers and insights they seek, so they can improve the world around us.
We are currently looking for an enthusiastic person to help develop application support capabilities within our Customer Service Organisation (CSO). The successful candidate will be part of a professional team of Field Service Application Engineers across Europe, responsible for implementing solutions for the full portfolio of Agilent ICP products.
The role will be pivotal to Agilent's success as a solution-based provider, and as the role develops, you will move into high-added-value activities, with a goal to spend 100% of the time on Application and Consultation delivery that integrates Agilent products and services into customer environments, realizing the full potential of the system to drive their capabilities and improve their outcomes.
This job includes new implementations, ongoing support of installed systems, and training. It also involves working closely with our instrument Sales team, Pre-Sales Application Engineers, and Product Specialists to understand customer expectations and ensure the successful transition of pre-sales development to customer instrumentation.
During periods where you are unable to deliver 100% application and consultancy activities, you would support the field teams with installations, repairs, PMs, and mentoring.
The ideal candidate should have a university degree in sciences, or equivalent working experience, and proficient experience with Agilent ICP-MS and ICP-OES hardware and software. They should also have up-to-date knowledge of the latest innovative ICP/MS technology solutions, with a deep understanding of workflow and applications.
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