Senior Application Specialist for ICP-MS and ICP-OES Systems

1 month ago


Cheadle Hulme, Stockport, United Kingdom Lifelancer Full time
Job Overview

We are seeking a highly skilled Senior Application Specialist to join our team at Lifelancer. As a key member of our organization, you will play a pivotal role in helping customers unlock the full potential of their Agilent ICP-MS and ICP-OES systems.

About the Role

This is a unique opportunity to work with cutting-edge technology and make a real impact on our customers' businesses. As a Senior Application Specialist, you will be responsible for providing expert application-based consulting to our customers, ensuring they achieve optimal results from their instruments.

Key Responsibilities
  • Deliver end-to-end application-based consulting during customer onboarding processes, including extended training and method development.
  • Collaborate with our instrument Sales team, Pre-Sales Application Engineers, and Product Specialists to understand customer needs and develop effective solutions.
  • Provide ongoing support to installed systems, resolving application problems and ensuring customer satisfaction.
  • Mentor and train Field Service Engineers (FSEs) to enhance their applications and workflow capabilities.
  • Travel regularly throughout the UK and Ireland, occasionally across borders, to meet with customers and colleagues.
Requirements

To succeed in this role, you will need:

  • A university degree in sciences (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar).
  • 5+ years of experience working with Agilent ICP-MS and ICP-OES hardware and software.
  • Up-to-date knowledge of the latest ICP/MS technology solutions and a deep understanding of workflow and applications.
  • Experience in troubleshooting and problem-solving.
  • Excellent communication and interpersonal skills.
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary range of £60,000 - £80,000 per annum.
  • The opportunity to work with cutting-edge technology and make a real impact on our customers' businesses.
  • A collaborative and dynamic work environment.


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