Field Service Application Solutions Specialist
1 month ago
The role will be pivotal to Lifelancer moving forward as a solution-based provider, integrating customers' environments with Agilent products and services. As the role develops, you will move into high-added-value activities, aiming to spend 100% of your time on application and consultation delivery.
During periods where you cannot deliver 100% application and consultancy activities, you will support field teams with installations, repairs, PMs, and mentoring.
New Implementations
- You will carry out end-to-end application-based consulting during customer onboarding processes.
- You will provide extended training beyond familiarization, including method transfer, method maintenance, development, and optimization.
- You will work closely with instrument sales teams, pre-sales application engineers, and product specialists to understand customer expectations and any pre-sales developments to be transitioned to their instrumentation successfully.
Ongoing Support of Installed Systems
- You will support ICP customers to ensure they increase their return on investment as part of a support agreement, ad hoc request, or customer satisfaction.
- You will be involved in instrument application problems and critical issues using sophisticated product and application knowledge to achieve desired outcomes.
- You will support CSO FSEs onsite or remotely and work with Channel assist, application engineers, product specialists, and regional specialists for improved speed to resolution, cost reduction, and professional tier handling of application problems.
- You will carry out application-based consulting to help our customers.
- You will provide sophisticated training to customers as needed.
Agilent Team
- You will develop common applications with FSEs and enhance their workflow capabilities through mentoring onsite, remotely, and face-to-face workshops.
- You will increase contact centre application troubleshooting skills.
Qualifications
- A university degree in sciences (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar) or equivalent working experience.
- Proficient experience with Agilent ICP-MS and ICP-OES hardware and software typically 5+ years.
- Up-to-date knowledge of the latest innovative ICP/MS technology solutions with a deep understanding of workflow and applications.
- Experience with troubleshooting and problem-solving.
- Happily willing to regularly travel throughout the UK and Ireland (average 3 overnight stays per week), occasionally across borders.
We estimate that this position is compensated between £60,000 - £80,000 annually.
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