IT Solutions Engineer

2 days ago


Cheadle Hulme, Stockport, United Kingdom Agilent Full time
About the Role

This Technical Support Specialist role is an excellent opportunity for a skilled professional to join our team and contribute to delivering exceptional technical support services to our customers. The successful candidate will have a strong background in chemistry or life sciences, as well as experience in mass spectroscopy and chromatography techniques.

Key Responsibilities
  1. Diagnose and resolve product performance problems using advanced technical knowledge and skills.
  2. Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  3. Collaborate with cross-functional teams to identify and implement process improvements.
Requirements
  1. Bachelor's or Master's degree in Chemistry or a Life Science-related field.
  2. At least 3 years of experience in mass spectroscopy and chromatography techniques, preferably in a laboratory environment.
  3. Excellent IT skills and knowledge of technical support tools and software.
  4. Strong communication and customer service skills, with the ability to work effectively with diverse stakeholders.
  5. A strong drive to learn and expand skills, with a passion for delivering exceptional customer experiences.
What We Offer
  1. A competitive salary range: $80,000 - $100,000 per year, depending on qualifications and experience.
  2. Ongoing training and development opportunities to enhance technical skills and knowledge.
  3. A collaborative and dynamic work environment that fosters innovation and creativity.

We are an equal opportunity employer and welcome applications from qualified candidates who share our commitment to excellence and customer satisfaction.



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