Highly Skilled Application Solutions Expert
2 weeks ago
As a highly skilled application solutions expert at Lifelancer, you will play a pivotal role in driving Agilent's transformation into a solution-based provider.
Your primary focus will be on delivering high-value activities that integrate Agilent products and services with customers' environments, maximizing the potential of systems to drive customer capabilities and improve outcomes.
You will spend 100% of your time on application and consultancy delivery, ensuring seamless integration of Agilent solutions.
New implementations
- You will lead end-to-end application-based consulting during the customer onboarding process, providing extended training beyond familiarization.
- Closely collaborate with the instrument Sales team, Pre-Sales Application Engineers, and Product Specialists to understand customer expectations and ensure successful transition of pre-sales developments to customer instrumentation.
Ongoing support of installed systems
- You will provide ongoing support to ICP customers, ensuring they maximize their return on investment through ad-hoc requests, customer satisfaction initiatives, or as part of a support agreement.
- Utilize sophisticated product and application knowledge to resolve critical issues, achieving desired outcomes.
- Support CSO FSEs onsite or remotely, working with Channel assist, Application Engineers, Product Specialists, and Regional Specialists for improved speed to resolution, cost reduction, and professional handling of application problems.
- Collaborate with customers to develop effective applications and workflows, providing sophisticated training as needed.
Agilent Team Development
- Develop common applications with FSEs, enhancing their workflow capabilities through mentoring, onsite, remote, and face-to-face workshops.
- Enhance contact center application troubleshooting skills.
Requirements
- A university degree in sciences (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar), or equivalent working experience.
- Proficient experience with Agilent ICP-MS and ICP-OES hardware and software, typically 5+ years.
- Up-to-date knowledge of the latest innovative ICP/MS technology solutions, with a deep understanding of workflow and applications.
- Experience with troubleshooting and problem-solving.
- Willingly travel throughout the UK and Ireland (average 3 overnight stays per week) and occasionally across borders.
Lifelancer is a talent-hiring platform connecting professionals with opportunities in life sciences, pharma, and IT.
The estimated salary range for this position is £60,000 - £80,000 depending on location and experience.
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