Customer Service Specialist

3 days ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

We are seeking a highly skilled and empathetic professional to join our team at Together as a Customer Service Specialist - Collections.

About the Role

This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional support to customers experiencing financial difficulties.

Your primary goal will be to understand the root cause of a customer's financial situation and work with them to find a sustainable solution.

  • Main Responsibilities:
  • Deal with inbound and outbound telephone calls from customers relating to early and/or late-stage arrears on regulated and unregulated accounts.
  • Listen, question, and understand the root cause of a customer's financial situation and work with the customer to find their needs.
  • Identify and attempt to resolve potential customer complaints.
  • Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help.

Salary: £25,000 - £28,000 per annum.

Working Arrangements

This is an office-based role, located in Cheadle, SK8 3GW. Standard working hours apply (09:00am-17:30pm).

Benefits

In addition to a competitive salary, we offer a range of benefits, including:

  • 26 days holiday (increasing with service), plus bank holidays.
  • Buy & sell holidays.
  • Discretionary annual bonus.
  • Life assurance.
  • Critical illness cover.
  • Health cash plan.
  • Private medical insurance.
  • Free access to company holiday homes.
  • Travel season ticket loans.
  • Ride to work scheme.
  • Free local gym access.
  • Local bar/restaurant discounts.


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