Operational Director for Customer Excellence
2 weeks ago
About the Role:
We are seeking an exceptional Operational Director to lead our customer experience team and drive operational excellence. As a collaborative leader, you will work closely with the leadership team to oversee the venue's success and inspire a high-performing team.
Key Responsibilities:
- Foster a positive culture that aligns with the company's core values, serving as a role model for your team.
- Take ownership of key performance indicators (KPIs), using data to drive site success and financial performance.
- Maintain outstanding customer engagement standards, ensuring every interaction is memorable and exceeds service expectations.
- Manage cost controls, staffing levels, and purchasing efficiencies to maximize profitability.
- Ensure compliance with health and safety regulations, passing audits consistently.
- Oversee food and beverage operations to meet quality and safety standards, achieving audit requirements.
- Promote and manage events, effectively advertising them to reach booking targets.
What We Offer:
A competitive salary range of £60,000 - £80,000 per annum, depending on experience.
About Us:
Bramah HR Ltd is a dynamic organization committed to delivering exceptional customer experiences. We value collaboration, inclusivity, and innovation in our work environment.
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