Tenancy Management Professional

3 days ago


Cheadle Hulme, Stockport, United Kingdom CIH International Housing Group Full time

Job Summary

We are looking for a highly skilled Tenancy Management Professional to join our team in Cheadle. The successful candidate will be responsible for tenancy management, void management, and compliance responsibilities within the local area. This role includes delivering high-quality housing management services, managing tenant expectations, and escalating property maintenance issues.

Key Responsibilities

  • Deliver high-quality customer service to residents
  • Manage tenant expectations regarding repairs and maintain resident welfare
  • Deal with complaints about service delivery and focus on first contact resolution
  • Work with colleagues to meet compliance obligations and deliver general advice on tenancy sustainability
  • Collaborate with external agencies to resolve issues affecting resident welfare

Requirements

To succeed in this role, you will require:

  • NVQ3 in a relevant area or equivalent experience
  • Proven experience in a similar role delivering high-quality tenancy services
  • Excellent analytical and problem-solving skills
  • Excellent customer service and communication skills
  • Good understanding of Microsoft Office packages and relevant regulations

What We Offer

As a member of our team, you will enjoy a range of benefits, including:

  • A competitive salary of £32,242 per annum, rising to £33,939 after 12 months, subject to satisfactory performance
  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays
  • A pension scheme with employer contributions
  • Life Assurance and Employee Advice Service
  • Cycle to Work scheme and Voluntary health plans
  • Employee discounts and Wellbeing support tools

About Our Team

Our team is dedicated to providing excellent customer service and working collaboratively to achieve our goals. If you share our values and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.



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