Tenancy Services Manager

8 hours ago


Cheadle Hulme, Stockport, United Kingdom CIH International Housing Group Full time
Job Overview

Sanctuary Housing is one of the UK's leading social landlords, providing approximately 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of.

About the Job

  • This role involves working with colleagues to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety, and data protection).
  • Deliver general advice on all aspects of tenancy to enable sustainability.
  • Work with a range of external agencies to resolve a range of issues affecting resident welfare.

Key Responsibilities

  • Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels.
  • Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help develop an excellent customer service.
  • Providing an effective tenancy and resident customer service which is in line with policies and procedures.

Benefits

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
  • A pension scheme with employer contributions from Sanctuary.
  • Life Assurance.
  • Employee Advice Service including counselling.

Working Environment



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