Housing Specialist

21 hours ago


Cheadle Hulme, Stockport, United Kingdom CIH International Housing Group Full time
Job Description

We are seeking a skilled Housing Specialist to join our team in Cheadle. This role involves delivering high-quality housing management services to meet the needs of current and future residents, as well as the wider community.

About the Role

  • Manage tenancy sign-ups, void management, and compliance responsibilities.
  • Provide an effective tenancy and resident customer service in line with policies and procedures.
  • Deal with complaints about service delivery focusing on first contact resolution.
  • Work with colleagues to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety, and data protection).
  • Deliver general advice on all aspects of tenancy to enable sustainability.

Requirements

  • NVQ3 in a relevant area or equivalent experience.
  • Proven experience in undertaking a similar role delivering high-quality tenancy services within property or tenancy management.
  • Excellent communication skills, both verbal and written.
  • An understanding of Microsoft Office packages, including Word, Excel, and Outlook.

Salary

The salary for this position is estimated at £32,242 per annum, rising to £33,939 per annum after 12 months, subject to satisfactory performance.



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