Housing Specialist
21 hours ago
We are seeking a skilled Housing Specialist to join our team in Cheadle. This role involves delivering high-quality housing management services to meet the needs of current and future residents, as well as the wider community.
About the Role
- Manage tenancy sign-ups, void management, and compliance responsibilities.
- Provide an effective tenancy and resident customer service in line with policies and procedures.
- Deal with complaints about service delivery focusing on first contact resolution.
- Work with colleagues to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety, and data protection).
- Deliver general advice on all aspects of tenancy to enable sustainability.
Requirements
- NVQ3 in a relevant area or equivalent experience.
- Proven experience in undertaking a similar role delivering high-quality tenancy services within property or tenancy management.
- Excellent communication skills, both verbal and written.
- An understanding of Microsoft Office packages, including Word, Excel, and Outlook.
Salary
The salary for this position is estimated at £32,242 per annum, rising to £33,939 per annum after 12 months, subject to satisfactory performance.
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