Accommodation Support Professional
19 hours ago
Job Description
This role involves delivering exceptional customer service to residents, managing tenancies, and working closely with colleagues to ensure compliance with relevant regulations.
You will provide guidance on tenancy matters and work with external agencies to address complex resident welfare issues.
Requirements:
- NVQ3 in a relevant area.
- Proven experience of undertaking a similar role delivering high-quality tenancy services within property or tenancy management.
- Excellent skills in analysing and diagnosing problems and implementing solutions.
- Excellent customer service and customer care skills.
- Proven experience of good practice resident involvement activities.
- An understanding of Microsoft Office packages including Word, Excel, and Outlook.
- Excellent communication skills both verbal and written.
- Working knowledge of relevant regulations and good practice.
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