Service Delivery Lead

1 day ago


London, Greater London, United Kingdom ALOIS Solutions Full time
Job Title: Service Delivery Lead

We are seeking an experienced Service Delivery Lead to join our team at ALOIS Solutions. As a key member of our organization, you will play a crucial role in ensuring the smooth delivery of high-quality solutions to our clients.

About the Role:

  • Facilitate the delivery of high-quality solutions that meet or exceed client expectations.
  • Work collaboratively with stakeholders to shape new client propositions and services.
  • Use meaningful metrics to track delivery of value and high customer satisfaction.
  • Collaborate to ensure the smooth transition of new or enhanced products into production.

Key Responsibilities:

  1. Lead a team of professionals to deliver projects on time, within budget, and to the required quality standards.
  2. Develop and implement processes to improve delivery efficiency and effectiveness.
  3. Collaborate with cross-functional teams to identify and prioritize project requirements.
  4. Maintain open communication channels with stakeholders to ensure alignment and expectation management.

Requirements:

  • 14+ years of experience in IT industry with Manual, Automation testing along with account management skill set.
  • Knowledge of Financial Services, Mortgage Servicing, Banking, Insurance industries and markets is highly regarded.
  • Experience in tools like Selenium, Jenkins, Azure DevOps, GIT, Bugzilla, JIRA, Elementool, TFS & MTM.
  • Strong leadership skills with the ability to motivate and empower employees.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with staff and stakeholders.

Salary Range: $120,000 - $180,000 per annum, depending on experience.



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