IT Service Delivery Lead

2 days ago


London, Greater London, United Kingdom CV Library Full time

Role Overview

This is an exciting opportunity for a skilled IT Delivery Manager to join our team at CV Library. As a key member of our organization, you will play a vital role in ensuring the smooth delivery of IT services and driving performance across the business.

Key Responsibilities:
  1. Service Delivery: Represent IT Service Delivery, acting as the main point of contact for business leaders and ensuring services align with business needs.
  2. Performance Management: Manage service performance in line with agreed SLAs and OLAs, while continuously seeking opportunities for improvement.
  3. Collaboration: Collaborate across multiple teams to deliver organisational goals and champion best practices in IT service management.
  4. Change Leadership: Act as a change leader, supporting transformation and promoting effective adoption of new systems and processes.
Requirements:
  1. Experience: A wealth of experience in IT service delivery, ideally 5+ years, with a strong track record in managing both technical teams and business relationships.
  2. ITIL Knowledge: Solid understanding of ITIL disciplines and a passion for driving service improvement.
  3. Communication Skills: Exceptional communication skills, with the ability to engage at all levels - from C-suite to front-line end-users.
  4. Stakeholder Management: Experience managing third-party vendors and outsourced service providers, and handling complex stakeholder needs.
Why You'll Love This Role:
  • Fast-Paced Environment: It's an opportunity to work within a forward-thinking organisation where your expertise in IT service delivery will be instrumental.
  • Leadership Opportunities: You'll have the chance to lead and influence, driving positive change in both IT operations and business outcomes.
  • Competitive Salary: The role offers a competitive day rate of up to £450/day (Inside IR35).


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