IT Service Delivery Lead
5 days ago
This is a unique opportunity to join DTG Global Ltd as an IT Service Delivery Lead. The role will involve managing the transition of IT Services to 3rd Party Suppliers, ensuring seamless continuity and improvement in service quality.
The successful candidate will have experience in IT Service Management with a strong understanding of ITIL principles and practices. They will be responsible for assessing current IT service management processes and implementing improvements to support business goals.
A key aspect of the role will be working closely with stakeholders to develop and implement new service management processes and procedures. Additionally, the IT Service Delivery Lead will be responsible for managing service level agreements with 3rd Party Suppliers and ensuring they meet required service standards.
The salary for this position is estimated to be around £80,000 per annum, depending on location and experience.
Key Responsibilities:
- Assessing current IT service management processes and implementing improvements to support business goals
- Working closely with stakeholders to develop and implement new service management processes and procedures
- Managing service level agreements with 3rd Party Suppliers and ensuring they meet required service standards
Requirements:
- Experience in IT Service Management with a strong understanding of ITIL principles and practices
- Proven track record of improving service quality and delivery
- Strong leadership and communication skills with ability to motivate and inspire teams to achieve business outcomes
- Strong analytical and problem solving skills with ability to analyze and resolve complex service delivery issues
Benefits:
- Opportunity to work with a leading blue-chip organisation embarking on significant transformation of systems and processes
- Chance to make substantial impact on company's IT service delivery
- Collaborative and dynamic work environment
What We Offer:
- Competitive salary around £80,000 per annum
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply:
Please submit your application if you are a motivated and experienced IT Service Delivery professional looking for a challenging and rewarding role.
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