Service Delivery Lead
1 week ago
About the role
As a Service Delivery Lead, you will ensure that our services are delivered to specification while remaining flexible to respond to organisational priorities. You will oversee referral and move-on processes, emphasising ongoing client assessments and creation of personalised support plans which promote independence.
Your oversight of daily keywork, coaching, group work, and access to external services reflects a commitment to identifying suitable next placements and addressing urgent presenting needs. Managing commissioning, statutory, and internal monitoring requirements contributes to maintaining high standards in service delivery.
About the Team
You will be part of a compassionate team committed to making a real difference in people's lives. Our team is driven by a shared vision of a society where everyone has a place to call home and the chance to live a fulfilling life.
We offer a collaborative environment with opportunities for growth and development. As a Service Delivery Lead, you will have the opportunity to lead and direct teams effectively, ensuring a consistent, high-quality, and responsive service.
About You
- You will have proven experience in leading and directing teams effectively.
- Demonstrated capability in building and maintaining strong partnerships with key organisations and stakeholders in the sector.
- Experience of leading teams to deliver client-focused support, including detailed assessments, onward referrals, and tailored interventions for individuals facing multiple disadvantages.
- Dedication to safeguarding vulnerable adults, ensuring the quality of risk management plans to reduce and manage risk.
- Experience of embedding and managing continuous improvement in Health & Safety and Housing Management processes to maintain a safe and compliant environment.
What We Offer
A competitive salary range: £45,000 - £55,000 per annum, depending on experience.
A 37.5 hour working week, including flexible working hours (core hours are 10am – 4pm) in non-accommodation services.
25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays).
A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary.
Staff Health Cash Plan and discounts scheme.
Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.
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