IT Service Delivery Lead

5 days ago


London, Greater London, United Kingdom Hyerhub (formerly Hubbado) Full time
Job Title: IT Service Delivery Lead

We are seeking an experienced IT Service Delivery Lead to oversee the implementation of ServiceNow, a cutting-edge IT service management platform at Hyerhub (formerly Hubbado).

The ideal candidate will have expertise in managing large-scale projects and working with cross-functional teams. This is a three-month contract position, with the possibility of extension, offering a competitive daily rate.

The successful candidate will be responsible for delivering ServiceNow in partnership with an implementation partner, focusing on the core products for ITSM. They will work closely with technology teams and stakeholders to ensure seamless integration and adoption.

Key Responsibilities:
  • Implement ServiceNow from scratch, leveraging best practices and industry expertise.
  • Collaborate with the implementation partner and third-party vendors to drive project success.
  • Work closely with cross-functional teams, including technical support, service delivery, ticketing, and external partners.
  • Develop and deliver comprehensive training programs for ServiceNow users.
  • Ensure efficient data migration and storage strategies.
Required Skills and Experience:
  • Recent experience leading a ServiceNow implementation project.
  • A minimum of 4 years of project management experience.
  • Proven expertise in change, asset, and stakeholder management.
  • Ability to drive and deliver transformative change initiatives.
  • Exceptional interpersonal skills, with the ability to build strong relationships at all levels and influence others without direct authority.
  • Strong road mapping and business analysis skills.

Estimated Salary: £45,000 - £55,000 per annum, based on a 37-hour week.



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