Service Delivery Lead

5 days ago


London, Greater London, United Kingdom First Rail Full time
About the Job

We are looking for a highly motivated Service Delivery Lead to join our team, where you will play a critical role in delivering exceptional customer experiences across our network. As a key member of our operations team, you will ensure the smooth delivery of our services and contribute to the success of our organization.

In this role, you will manage train running performance at your station/s, taking action to minimize disruption and delay. You will also monitor and maintain a safe environment for customers, contractors, the general public, and employees of all companies using the premises.

As a leader, you will provide information, direction, coaching, and training for all employees in the customer service department. This is a fantastic opportunity to develop and motivate a diverse team of customer service employees.

Key Responsibilities:

  • Manage train running performance at your station/s and take action to minimize disruption and delay.
  • Monitor and maintain a safe environment for customers, contractors, the general public, and employees of all companies using the premises.
  • Provide information, direction, coaching, and training for all employees in the customer service department.

Requirements:

  • Leadership experience
  • Extensive experience of working within a customer service industry
  • Ability to deal with changing priorities
  • Strong leadership ability
  • A passion for delivering the highest level of customer service

Benefits:

  • A competitive salary of £45,000 - £55,000 per annum, depending on experience
  • A comprehensive package of benefits, including free duty and leisure travel on SWR services for employee, free leisure travel for spouse/partner and dependants (criteria dependent), 75% discount on many other train operating companies, full training and support with development, large range of exclusive retail offers, and excellent pension scheme

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