Service Delivery Lead

1 day ago


London, Greater London, United Kingdom Michael Page Technology Full time

**Job Summary**

We are looking for an experienced Service Delivery Lead to join our team at Michael Page Technology. The successful candidate will have prior experience in a similar role and possess ITIL practitioner level expertise.

As a key member of our IT Production team, you will be responsible for overseeing support services and ITIL processes, including Change, Incident, Problem, Release, and Configuration management.

**Responsibilities**

  • Day-to-day line management of a support team of 9 staff.
  • Representation of Service delivery in IT and projects.
  • Management of issues and Major incidents.
  • Proactive problem management.
  • Propose and deliver changes to current practices and processes.

**What You'll Need**

  • Prior experience in a similar role.
  • ITIL practitioner level expertise.
  • Engagement and management of 3rd party service providers.
  • Line management.
  • Customer satisfaction management.

**Benefits**

This role comes with a competitive salary of approximately £60,000 per annum on an 8-month fixed-term contract, plus pension benefits.



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