Sales Operations Analyst

5 days ago

London, Greater London, United Kingdom Bose Full time
About the Role

The Sales Operations Analyst for France and Germany is a key member of the Europe-based operations team, responsible for providing accurate and timely support to the sales teams and retail partners in France and Germany on sales performance and operational execution.

This role requires a deep understanding of resellers such as FNAC/Darty, Boulanger, MediaMarkt and/or Otto among others, and the ability to provide data-driven insights to the sales leaders for these countries.

Responsibilities
  • Provide pipeline and forecast management, reporting, and analytics to provide insights into account performance and S&OE forecast
  • Support and participate in customer CPFR processes and meetings
  • Gather, develop, and analyze information from multiple teams and develop efficient processes and reports to support the business.
  • Schedule, develop structure and create presentations for management reviews (e.g. Quarterly Business Reviews, Senior Leadership Team reviews, Peak season reviews)
  • Coordinate closely with finance team on creating performance dashboards and KPIs for accounts and any account planning activities
  • Coordinate with Bose colleagues to ensure timely and accurate sell-through reporting
  • Coordinate across teams on customer needs and terms and conditions for effective and timely resolution
  • Manage process improvement and other sales operations related projects
  • Ensure all Bose and customer needs in C4C and the Dealer Portal are up-to-date and maintained including BDF status, order status, shipments, invoicing, credit limits
  • Perform other duties deemed necessary to support Bose's business operations
  • Manage projects in a virtual environment with multiple cross-functional teams
Requirements
  • Fluent in English and French or German (verbal and written)
  • Deep understanding of Bose's processes and transactions (e.g planning, forecasting, order management, credit, BDF and accounting) from the customer's perspective
  • Extraordinary customer-focus and service orientation
  • Flexible and multitasking
  • Outstanding communication, presentation and interpersonal skills
  • Strong technical skills, including proficiency with MS Office applications (proven ability to manipulate data in Excel and PowerBI) and ERP systems (SAP)
  • Deep knowledge of data warehousing and mining
  • Ability to work independently in fast-paced and growing environment
  • Ability to perform well in a deadline-driven environment
  • Ability to work cross functionally and coordinating with other teams
  • Ability to work across time zones
Experience
  • Experience working in cross functional teams and with senior leadership
  • Experience in reading and understanding data and packaging insights into recommendations & decisions
  • Experience getting results without direct authority over resources and people

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