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Business Operations Analyst - DORA Programme
We are seeking a skilled Business Operations Analyst to join our team at Hays PLC. As a Business Operations Analyst, you will play a key role in supporting our operational risk and resilience efforts.
Key Responsibilities:
- Provide Training and Support: Develop and deliver training programs to ensure team members have a strong understanding of regulatory requirements and query management best practices.
- Collaborate with Cross-Functional Teams: Work closely with sales and account management teams to ensure they have the necessary resources and knowledge to address customer audits and other requests effectively.
- Develop Training Materials: Create comprehensive training materials for the Sales and Account Management (SAM) and assurance teams.
- Analyze and Propose Solutions: Analyze customer scenarios and regulatory questions, and propose effective solutions to address these challenges.
- Process Improvement: Develop and maintain process flows and diagrams to support business operations and workflows.
- Adaptability: Demonstrate the ability to adapt quickly to changes in a fast-paced work environment, particularly in operational risk and compliance sectors.
Requirements:
- Experience: Proven experience working in operational risk and resilience, with a strong understanding of regulatory requirements.
- Skills: Excellent analytical and problem-solving skills, with the ability to develop and deliver training programs.
- Education: Relevant degree in a field such as business, finance, or a related field.
