Business Operations Analyst

3 weeks ago


London, Greater London, United Kingdom Spotify Full time
Customer Service Operations Business Analyst

We are seeking a highly skilled Customer Service Operations Business Analyst to join our team at Spotify. As a key member of our Customer Service Operations team, you will play a critical role in driving business growth and improving customer satisfaction.

Key Responsibilities:
  • Develop and implement data-driven strategies to drive improvements in key performance metrics and operational efficiencies.
  • Collaborate with cross-functional teams to identify and prioritize business opportunities and develop compelling business cases.
  • Analyze customer service key performance metrics and develop insights to inform business decisions.
  • Partner with R&D teams to drive the roadmap for advisor-facing tools and improve the customer experience.
  • Lead projects and initiatives to drive business growth and improve customer satisfaction.
Requirements:
  • 2+ years of experience in a business analyst role, preferably within customer service and/or operations.
  • Proficiency in data analysis tools such as Excel, SQL, and BI tools (e.g., Tableau).
  • Strong analytical skills and ability to rely on relevant data to find solutions.
  • Experience coordinating and leading multiple projects simultaneously.
About Spotify:

Spotify is a leading music streaming service with millions of users worldwide. Our Customer Service team is dedicated to providing exceptional support to our customers, and we are seeking a highly skilled Business Analyst to join our team.



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