Customer Service Representative
3 weeks ago
Job Overview
NHS 111 Wales is seeking a skilled Call Handler to join their team. As a Call Handler, you will be responsible for answering calls from the public for the NHS 111 Wales Service.
Main Duties
- Remain calm and assertive in challenging situations
- Answer calls from the public for the NHS 111 Wales Service
- Make considered decisions and respond quickly and confidently
- Treat patients with dignity, empathy, and respect
Requirements
- Excellent communication skills
- Ability to work as part of a team
- Call centre background preferred
- Excellent computer and keyboard skills
Working for NHS 111 Wales
NHS 111 Wales is a part of the Welsh Ambulance Service NHS Trust, providing high-quality care to patients across Wales. As a Call Handler, you will be part of a team that delivers world-class patient care 24/7.
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