Customer Service Representative

3 weeks ago


St Asaph, Denbighshire, United Kingdom Welsh Ambulance Services Full time

Job Overview

NHS 111 Wales is seeking a skilled Call Handler to join their team. As a Call Handler, you will be responsible for answering calls from the public for the NHS 111 Wales Service.

Main Duties

  • Remain calm and assertive in challenging situations
  • Answer calls from the public for the NHS 111 Wales Service
  • Make considered decisions and respond quickly and confidently
  • Treat patients with dignity, empathy, and respect

Requirements

  • Excellent communication skills
  • Ability to work as part of a team
  • Call centre background preferred
  • Excellent computer and keyboard skills

Working for NHS 111 Wales

NHS 111 Wales is a part of the Welsh Ambulance Service NHS Trust, providing high-quality care to patients across Wales. As a Call Handler, you will be part of a team that delivers world-class patient care 24/7.



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