Call Center Representative

4 weeks ago


St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full time

About the Role

We are seeking a skilled and compassionate Call Center Representative to join our team at the Welsh Ambulance Service NHS Trust. As a Call Center Representative, you will be responsible for answering calls from the public for the NHS 111 Wales Service, providing excellent customer service and support to patients in need.

Key Responsibilities

  • Answering calls from the public and providing support and guidance
  • Working as part of a team to deliver high-quality patient care
  • Using critical thinking skills to resolve complex issues
  • Communicating effectively with patients and colleagues

Requirements

  • Minimum 5 GCSEs or equivalent
  • Experience of dealing with the public on the phone
  • Good telephony skills and ability to communicate effectively
  • Flexible approach to work and ability to work as part of a team

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • A supportive and inclusive work environment

How to Apply

If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information].



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