Customer Service Representative
1 week ago
About the Role
We are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales Service. As a key member of our team, you will be responsible for answering calls from the public, providing excellent customer service, and working collaboratively with our healthcare professionals to deliver high-quality patient care.
Key Responsibilities
- Answering calls from the public and providing empathetic and professional support
- Working collaboratively with our healthcare professionals to deliver high-quality patient care
- Using critical thinking skills to make informed decisions and respond to complex situations
- Providing excellent communication and interpersonal skills to build strong relationships with patients and colleagues
Requirements
- Minimum 5 GCSEs or equivalent
- Experience of dealing with the public on the phone and working as part of a team
- Excellent communication and interpersonal skills
- Ability to work flexibly and adapt to changing situations
What We Offer
We offer a competitive salary, excellent training and development opportunities, and a supportive and inclusive work environment. If you are a motivated and compassionate individual who is passionate about delivering high-quality patient care, we would love to hear from you.
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