Customer Service Representative

2 days ago


St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full time
Job Title: Communications Operator Welsh Speaking

Service Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. This is a 10-month contract opportunity that requires a professional, effective, and efficient customer service provider.

Key Responsibilities:
  • Receive and resolve public enquiries in accordance with force policy, ensuring a high level of customer satisfaction.
  • Provide advice and take appropriate action, being accountable for getting it right first time and managing callers' expectations.
  • Interrogate and analyse information systems to assess risk and gather relevant data for the best and safest resolution.
  • Record relevant information clearly and accurately into various computer systems for different audiences.
  • Liaise with external agencies as necessary.
  • Be responsible for the closure of incidents and distribute messages via the force system.
  • Direct the nearest police unit to an incident/emergency, considering the most appropriate resources to commit.
  • Be fully accountable for deployment decisions, including forward planning and resource management.
  • Inform and direct other emergency services to incidents.
Requirements:
  • Ability to type/word process at a speed of 25-30wpm.
  • Good communication skills and ability to work well in a team environment or independently.
  • Intermediate level of information technology skills, including Windows systems and/or relevant experience.
  • Ability to evidence problem-solving skills and remain calm in stressful situations.
  • Good geographical knowledge of North Wales.
Qualifications:
  • NVQ level 3 or equivalent qualification in Communication/Business/Customer related field, or equivalent amount of proven relevant experience.
  • Welsh Speaking (Level 4/5).

If you are interested in this role or would like further discussion, please contact Lewis O'Donnell via email or telephone. Alternatively, if you have friends or colleagues who may be interested, please feel free to refer them as we have a referral scheme in place.



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