Customer Service Representative
2 weeks ago
The role of a North Wales Police Communications Operator is a challenging and rewarding position that offers a unique opportunity to make a difference in the community.
Key Responsibilities- Initial Investigation: You will be trained to ask initial questions to establish the risk/severity and identify lines of enquiry or investigation.
- Partnership Working: You will work with other emergency services and partner agencies to support their work and arrange for police involvement when necessary.
- Advice and Signposting: Many non-emergency calls are resolved by our communication operators, who offer advice and signpost members of the public to more appropriate agencies.
- Recording Intelligence: You will identify and record information to share with other parts of the organisation, to inform future policing operations.
- Service Delivery: You will be part of a professional team delivering a good service by being focused and alert to deal with whatever the next call brings.
- NVQ Level 3 or equivalent qualification in Communication/Business/Customer related field, or equivalent amount of proven relevant experience.
- Typing speed of around 40 wpm.
- Good communication skills and ability to work well in a team environment or on your own initiative.
- Computer literacy to an intermediate level, including Windows systems and/or relevant experience.
- Ability to evidence problem-solving skills and remain calm in stressful situations.
- Good geographical knowledge of North Wales.
North Wales Police are a bilingual organisation and for this role, you will need to demonstrate a minimum of level 4/5 Welsh skills.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
-
Customer Service Representative
1 week ago
St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Communications Operator Welsh SpeakingService Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. This is a 10-month contract opportunity that requires a professional, effective, and efficient customer service provider.Key Responsibilities:Receive and resolve public enquiries in accordance with force...
-
Customer Service Representative
1 week ago
St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Communications Operator Welsh SpeakingService Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. This is a 10-month contract opportunity that requires a professional, effective, and efficient customer service provider.Key Responsibilities:Receive and resolve public enquiries in accordance with force...
-
Customer Service Representative
3 days ago
St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Communications Operator Welsh SpeakingService Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. This is a 10-month contract opportunity that requires a professional, effective, and efficient customer service provider.Key Responsibilities:Receive and resolve public enquiries in accordance with force...
-
Customer Service Representative
2 days ago
St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Communications Operator Welsh SpeakingService Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. This is a 10-month contract opportunity that requires a professional, effective, and efficient customer service provider.Key Responsibilities:Receive and resolve public enquiries in accordance with force...
-
Customer Service Representative
1 week ago
St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Communications Operator Welsh SpeakingService Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. This is a 10-month contract opportunity that requires a professional, effective, and efficient customer service provider.Key Responsibilities:Receive and resolve public enquiries in accordance with force...
-
Customer Service Representative
1 week ago
St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Communications Operator Welsh SpeakingService Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. This is a 10-month contract opportunity that requires a professional, effective, and efficient customer service provider.Key Responsibilities:Receive and resolve public enquiries in accordance with force...
-
Customer Service Representative
3 days ago
St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Communications Operator Welsh SpeakingService Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. As a key member of our team, you will provide exceptional customer service and support to the public, ensuring that their enquiries are resolved efficiently and effectively.Key Responsibilities:Receive...
-
Customer Service Representative
3 days ago
St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Communications Operator Welsh SpeakingService Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. As a key member of our team, you will provide exceptional customer service and support to the public, ensuring that their enquiries are resolved efficiently and effectively.Key Responsibilities:Receive...
-
Customer Service Representative
2 weeks ago
St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Communications Operator Welsh SpeakingService Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. As a key member of our team, you will provide exceptional customer service and support to the public, ensuring that their enquiries are resolved efficiently and effectively.Key Responsibilities:Receive...
-
Customer Service Representative
2 weeks ago
St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Communications Operator Welsh SpeakingService Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. As a key member of our team, you will provide exceptional customer service and support to the public, ensuring that their enquiries are resolved efficiently and effectively.Key Responsibilities:Receive...
-
Customer Service Representative
4 weeks ago
St Asaph, Denbighshire, United Kingdom WILLIAM GLYN RECRUITMENT Full timeCustomer Service AdvisorWe are seeking a dedicated and passionate Customer Service Advisor to join our dynamic team. As a key point of contact, you will provide exceptional customer service, responding to enquiries and resolving issues in a timely and professional manner.Key Responsibilities:Provide first-class customer service, responding to telephone and...
-
Customer Service Representative
4 weeks ago
St Asaph, Denbighshire, United Kingdom WILLIAM GLYN RECRUITMENT Full timeCustomer Service AdvisorWe are seeking a dedicated and passionate Customer Service Advisor to join our dynamic team. As a key point of contact, you will provide exceptional customer service, responding to enquiries and resolving issues in a timely and professional manner.Key Responsibilities:Provide first-class customer service, responding to telephone and...
-
Customer Service Representative
4 weeks ago
St Asaph, Denbighshire, United Kingdom WILLIAM GLYN RECRUITMENT Full timeCustomer Service AdvisorWe are seeking a dedicated and passionate individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:First point of contact for telephone and face-to-face...
-
Customer Service Representative
4 weeks ago
St Asaph, Denbighshire, United Kingdom WILLIAM GLYN RECRUITMENT Full timeCustomer Service AdvisorWe are seeking a dedicated and passionate individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:First point of contact for telephone and face-to-face...
-
Customer Service Representative
3 weeks ago
St Asaph, Denbighshire, United Kingdom Adecco UK Limited Full timeRole OverviewThe role of a North Wales Police Communications Operator is a challenging and rewarding position that offers a unique opportunity to make a difference in the community.Key ResponsibilitiesInitial Investigation: You will be trained to ask initial questions to establish the risk/severity and identify lines of enquiry or investigation.Partnership...
-
Customer Service Representative
3 weeks ago
St Asaph, Denbighshire, United Kingdom Adecco UK Limited Full timeRole OverviewThe role of a North Wales Police Communications Operator is a challenging and rewarding position that offers a unique opportunity to make a difference in the community.Key ResponsibilitiesInitial Investigation: You will be trained to ask initial questions to establish the risk/severity and identify lines of enquiry or investigation.Partnership...
-
Customer Service Representative
1 month ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full timeAbout the RoleWe are seeking a skilled and compassionate individual to join our team as a Call Handler at the Welsh Ambulance NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients and the public, answering calls and responding to queries in a timely and professional manner.Key...
-
Customer Service Representative
1 month ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full timeAbout the RoleWe are seeking a skilled and compassionate individual to join our team as a Call Handler at the Welsh Ambulance NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients and the public, answering calls and responding to queries in a timely and professional manner.Key...
-
Customer Service Representative
1 month ago
St Asaph, Denbighshire, United Kingdom Artemis Recruitment Consultants Ltd Full timeClient Administrator - Financial ServicesArtemis Recruitment Consultants Ltd is seeking a skilled Client Administrator to join their team. As a Client Administrator, you will work closely with Financial Advisers and other colleagues to provide exceptional client service and support.Liaise with third-party providers and navigate software platforms to ensure...
-
Customer Service Representative
1 month ago
St Asaph, Denbighshire, United Kingdom Artemis Recruitment Consultants Ltd Full timeClient Administrator - Financial ServicesArtemis Recruitment Consultants Ltd is seeking a skilled Client Administrator to join their team. As a Client Administrator, you will work closely with Financial Advisers and other colleagues to provide exceptional client service and support.Liaise with third-party providers and navigate software platforms to ensure...