Call Centre Representative

4 weeks ago


St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full time

About the Role

We are seeking a skilled and compassionate Call Centre Representative to join our team at the Welsh Ambulance Service NHS Trust. As a Call Centre Representative, you will be responsible for answering calls from the public for the NHS 111 Wales Service, providing high-quality patient care and support.

Key Responsibilities

  • Answering calls from the public and providing empathetic and professional support
  • Working as part of a team to deliver excellent patient care and service
  • Using critical thinking skills to make informed decisions and respond to complex situations
  • Communicating effectively with patients, colleagues, and other stakeholders

Requirements

  • Minimum 5 GCSEs or equivalent
  • Experience of dealing with the public on the phone and working as part of a team
  • Excellent interpersonal and communication skills
  • Ability to work flexibly and adapt to changing situations

What We Offer

We offer a supportive and inclusive work environment, with opportunities for professional development and growth. As a Call Centre Representative, you will have the chance to make a real difference in the lives of our patients and contribute to the delivery of high-quality patient care.

Language

We welcome applications from Welsh and/or English speakers, and the ability to speak Welsh is desirable for this post.



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