Call Handler
5 months ago
NHS 111 Wales, Call Handler
Permanent - Full time / Part time - shift work up to 37.5 hours per week.
**Location**: NHS 111 Wales. Welsh Ambulance Service NHS Trust Headquarters, Ty Elwy, St. Asaph.
Salary Band 3. £23,159 - £24,701 pro rata plus shift enhancements for unsociable hours.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Can you remain calm and assertive in challenging situations? Are you looking for a rewarding role where no two calls are the same? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time?
You will be answering calls from the public for the NHS 111 Wales Service (part of the Welsh Ambulance Service NHS Trust).
The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. The successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills.
Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system, this will be assessed at interview.
Equally important is an ability to treat our patients with dignity, empathy and respect.
Shifts will be during the weekdays, weekends, evenings and bank holiday periods and will include a range of day and night shifts. A flexible approach to work shifts is essential.
All shortlisted applicants will be required to undertake an initial telephone-based interview and if successful at that stage will then be invited to attend a formal interview.
RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
-
Call Handler
5 months ago
St. Asaph, United Kingdom Welsh Ambulance Service NHS Trust Full timeNHS 111 Wales, Call Handler Permanent - Full time / Part time - shift work up to 37.5 hours per week. **Location**: NHS 111 Wales. Welsh Ambulance Service NHS Trust Headquarters, Ty Elwy, St. Asaph. Salary Band 3. £23,159 - £24,701 pro rata plus shift enhancements for unsociable hours. The ability to speak Welsh is desirable for this post; English...
-
Call Centre Representative
4 weeks ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full timeAbout the RoleWe are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales Service. As a key member of our team, you will be responsible for providing exceptional customer service to patients and families, responding to their queries and concerns in a timely and professional manner.Key...
-
Call Centre Representative
4 weeks ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full timeAbout the RoleWe are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales Service. As a key member of our team, you will be responsible for providing exceptional customer service to patients and families, responding to their queries and concerns in a timely and professional manner.Key...
-
Call Centre Representative
1 month ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance Services Full timeJob OverviewNHS 111 Wales, a service provided by the Welsh Ambulance Service NHS Trust, is seeking a skilled Call Handler to join their team. This is a permanent, full-time or part-time position, with shift work up to 37.5 hours per week.Location: NHS 111 Wales, Welsh Ambulance Service NHS Trust Headquarters, Ty Elwy, St. Asaph.Salary Band 3: £23,159 -...
-
Call Centre Representative
1 month ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full timeAbout the RoleWe are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales Service. As a key member of our team, you will be responsible for providing exceptional customer service to patients and families, answering calls, and responding to their needs in a timely and professional manner.Key...
-
Call Centre Representative
1 month ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full timeAbout the RoleWe are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales Service. As a key member of our team, you will be responsible for providing exceptional customer service to patients and families, answering calls, and responding to their needs in a timely and professional manner.Key...
-
Call Centre Representative
4 weeks ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled Call Handler to join our team at NHS 111 Wales, providing exceptional patient care and support to the public.This is a permanent, full-time/part-time role with shift work up to 37.5 hours per week, offering a competitive salary band of £23,159 - £24,701 pro rata, plus shift enhancements for unsociable hours.The ability...
-
Call Centre Representative
4 weeks ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled Call Handler to join our team at NHS 111 Wales, providing exceptional patient care and support to the public.This is a permanent, full-time/part-time role with shift work up to 37.5 hours per week, offering a competitive salary band of £23,159 - £24,701 pro rata, plus shift enhancements for unsociable hours.The ability...
-
Call Centre Representative
3 weeks ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales Service. As a key member of our team, you will be responsible for answering calls from the public, providing empathetic and respectful support, and making informed decisions to ensure the best possible outcomes for our patients.This is a...
-
Call Handler
5 months ago
St. Asaph, United Kingdom Welsh Ambulance NHS Trust Full timeYou will be able to find a full Job description, Person Specification and an example of a full-time rota attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
-
Customer Service Representative
2 weeks ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance Services Full timeJob OverviewNHS 111 Wales is seeking a skilled Call Handler to join their team. As a Call Handler, you will be responsible for answering calls from the public for the NHS 111 Wales Service.Main DutiesRemain calm and assertive in challenging situationsAnswer calls from the public for the NHS 111 Wales ServiceMake considered decisions and respond quickly and...
-
Client Services Administrator/call Handler
5 months ago
St Albans, United Kingdom Outsourced Professional Administration Ltd Full time**Job Profile** **Job Title **Client Services Administrator (Call Handler) **Department **Administration **Reporting to **Call Handling Team Leader **Job Mission** To assist in the provision of excellent Customer Service to ensure the successful outcome of all telephonic and written correspondence for our client products. Work with Manager and Team...
-
Case Handler
5 months ago
St. Neots, United Kingdom Sinclair Taylor Management Services Full time**Case Handler** **Annual Salary; **£22,000.00 - £24,000.00 depending on level of experience. **Full time hours; **34.5 hours p/w **Location; **Office Based St Neots PE19 1AJ **Company Description** Sinclair Taylor Management Services have been providing debt recovery solutions to the lettings and estate agency sector for over 25 years We are...
-
Customer Service Representative
3 weeks ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance Services Full timeJob OverviewNHS 111 Wales, a service provided by the Welsh Ambulance Service NHS Trust, is seeking a skilled Call Handler to join their team.This is a permanent, full-time or part-time position, requiring shift work up to 37.5 hours per week.Location: NHS 111 Wales, Welsh Ambulance Service NHS Trust Headquarters, Ty Elwy, St. Asaph.Salary Band 3: £23,159 -...
-
Bank Call Handler
5 months ago
St Helens, United Kingdom HCRG Care Group Full timeJob Introduction Are you looking for an interesting and challenging role? Do you thrive in a fast paced, team orientated environment? Do you value flexibility and recognition? If you do, then CRG Medical Services could be the perfect place for you. Located within Century House in St Helens Town Centre, just a stone’s throw from the local bus station,...
-
Customer Service Representative
3 weeks ago
St Asaph, Denbighshire, United Kingdom Welsh Ambulance NHS Trust Full timeAbout the RoleWe are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales Service. As a key member of our team, you will be responsible for answering calls from the public, providing excellent customer service, and working collaboratively with our healthcare professionals to deliver high-quality patient...
-
Insurance Account Handler
5 months ago
St Albans, United Kingdom National Pharmacy Association Full timeJob Advert **Insurance Account Handler - Permanent, Full Time** Are you able to deliver sales and service performance against set targets? Do you have the ability to provide outstanding customer service? Are you experienced in Insurance practices, processes and procedures? Then we have the perfect role for you! **The role** A full time permanent...
-
Customer Service Advisor
5 months ago
St. Asaph, United Kingdom GreenThumb Full timeAre you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us. **Title**: Customer Service Advisor **Location**: St Asaph, Denbighshire **Hours**: 37.5 hours **Salary**: £22,308 per year Conveniently located on Junction 26 off the A55,...
-
Customer Service Advisor
5 months ago
St. Asaph, United Kingdom GreenThumb Full timeAre you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us. **Title**: Customer Service Advisor **Location**: St Asaph, Denbighshire **Hours**: 22.5 hours a week (working days are flexible to be agreed) **Salary**: £11.44 per...
-
Customer Service Advisor
5 months ago
St. Asaph, United Kingdom GreenThumb Full timeAre you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us. **Title**: Customer Service Advisor **Location**: St Asaph, Denbighshire **Hours**: 37.5 hours **Salary**: £20,319 per year Conveniently located on Junction 26 off the A55,...